Quick start guide - About us

We are a not for profit, government approved ombudsman scheme and we offer services under two trading names, The Furniture Ombudsman and Dispute Resolution Ombudsman.

We provide alternative dispute resolution (ADR), training and advice to the retail, furniture and home the improvement sectors.

We were set up by The Office of Fair Trading in 1992 and are overseen by a Standards Board.

Our pool of members extends to approximately 8,000 retail, furniture and home improvement outlets in the United Kingdom. We also offer ADR for all approved Which? Trusted traders.

All of our Full Members pledge to abide by a Code of Practice which bestows additional rights on the consumers who shop with them.